2 out of 52 of 5Verified customerTraining and onboarding
Handling problems wasn’t great, but training materials had clarity
The onboarding and training process started well, with clear materials explaining the software's core features like the calling tools and dashboard. This helped me understand how to run remote workflows effectively. However, when I ran into technical issues—especially related to the automatic updates—I found the support response to be slower than I hoped. After raising concerns, the follow-up was inconsistent, and it sometimes felt like I was passed around without clear resolutions. While the initial training did a good job setting expectations, the setbacks with troubleshooting gave me a frustrating experience overall. The one standout was the detailed training content, which was helpful despite the support hiccups.