3 out of 53 of 5Verified customerSupport and communication
Handling problems was okay, but could be smoother
So, I ran into some troubles with the dialer not syncing properly during one of the busy days, and the support team was reachable which was good. They tried to help but the whole process felt a bit slow and I had to explain repeatedly. The automatic updates might have caused some of the issues but there wasn’t a clear heads-up about that beforehand. What got me was that although the software itself is solid and the database feature works fine, whenever some problem pops up, the response could drag out. It’s understandable that things can go wrong but smoother communication would make reusing this service easier for me personally. At the end of the day, I’m still figuring out if the balance between help and hassle is worth it.