Handling problems took effort but they stayed responsive
I found the sales process to be mostly smooth, although when some issues arose I had to put in quite a bit of effort to get them resolved. Initially, I encountered a hiccup with registering and receiving my first invoice which caused a delay, and I wasn’t sure how to fix it right away. The support team was responsive though, even if I had to repeat some details several times to get the clarification I needed. They worked through the problem patiently, which I appreciate, but it wasn’t an instant fix and did take multiple calls. Despite that, their communication remained professional and helpful throughout the issue. I guess my only reservation is that the process of rectifying a small mistake required more persistence than I expected, yet it ended up sorted properly in the end. It was definitely worth the effort but gave me a realistic sense that sometimes things don’t go perfectly at start.