Handling of pre-purchase issues was below expectations
I was initially interested in their software and training but the sales process was quite disappointing. The pre-purchase support did not respond adequately when I encountered issues with signing up and understanding the service details. Despite multiple attempts to clarify these matters, the communication felt slow and unsatisfying, which impacted my confidence significantly. I was hoping for more straightforward guidance and better clarity about the software capabilities during onboarding, but instead faced constant delays. This experience has made me hesitant to use the paid services as I felt left somewhat stranded without proper help. The lack of prompt and helpful sales support really overshadowed any positives the platform might have offered. Overall, a frustrating experience that fell short in giving me the confidence to proceed further with them.