Handling of billing errors was disappointing yet support was responsive
During the sales and pre-purchase phase with WFHI, I encountered an issue where the billing details provided earlier did not match the invoicing received after sign-up. This mismatch was concerning as it affected my budget planning considerably. I reported this discrepancy immediately through the available support channels, and I appreciate that the team was responsive and communicated actively throughout the process. Nonetheless, the resolution itself took longer than expected, causing unnecessary inconvenience. The initial sales explanations failed to clearly outline possible additional charges or the structure of recurring fees, which contributed to the confusion. On a positive note, the invoicing system is otherwise straightforward and transparent once set correctly. This experience highlights that while the support team is conscientious, the pre-purchase information and error handling mechanisms could benefit from more clarity and efficiency to prevent similar issues from arising in the future.