Handling issues felt like a bit of a rollercoaster
From the moment I started using the WFHI software, I encountered some ups and downs regarding the support experience. Initially, I found the automatic updates quite useful because they kept the system fresh without needing my intervention. Then trouble started when a glitch in the dialer appeared, making several calls drop unexpectedly. I reached out to telephonic support right away. The staff was polite and listened patiently, but resolving the issue took longer than I'd hoped. They needed to escalate it, and I was kept in waiting loops. Eventually, they managed to fix the problem, but the whole process left me feeling mixed. On the positive side, invoicing and payment steps were straightforward and worked without a hitch. However, the database feature had some learning curve, and onboarding took a bit longer because some of the labels weren't intuitive. Even so, after using the software for a while, regular tasks like calling through the dialer and managing contacts became smoother. The experience felt balanced between helpful and frustrating moments, which made me unsure whether to fully commit long-term just yet.