Handled wrong billing took forever to fix
The billing and payments system unfortunately left me really frustrated because of how long it took to fix errors. When the invoice showed an incorrect charge, I reached out to support hoping for a quick turnaround. However, the process dragged on over multiple calls and emails, with repeated requests to send the same documents and a lack of clear confirmation on progress. The telephonic assistance was polite but seemed overwhelmed, which slowed things down. Although the software updated my billing information automatically afterwards, the delay caused me unnecessary hassle and stress. On the positive side, I did appreciate that the invoicing was otherwise clear when everything was correct. But the time wasted trying to resolve mistakes means I would be cautious about relying on this system without expecting some bumps. The whole experience was disappointing mainly for the delay and effort needed to get things back on track.