Handled the hiccups ok but much else was unsatisfactory
The initial sign-up and onboarding process was quite standard and worked as expected without any major issues. Billing and payment processes were mostly reliable and invoices arrived on time, which was one good aspect I appreciated. They handled situations when things went wrong with reasonable communication and provided telephonic support that was somewhat helpful. However, the software features like the dialer and database did not meet my expectations in terms of user-friendliness and responsiveness. Automatic updates occasionally introduced changes that were confusing and without clear notification, which disrupted my workflow more times than I expected. Training and guidance supplied were minimal and mostly something I had to work through by myself, making it a bit frustrating especially at the start. The sign-up and invoicing portion were straightforward, but buying the software did not come with immediate clarity on several operating details that I had to learn on the job. While I will acknowledge support helped with some queries, the overall experience was marred by a lack of smooth integration between features and inconsistent updates. The positives were there but overshadowed by these less-than-ideal aspects. It was a mixed package with some useful bits and some frustrating moments.