Handled some issues but also missed some key things
During the sales and pre-purchase phase, I encountered both satisfactory and disappointing aspects. Initially, the information provided clearly outlined what the software and training would include, which helped me understand if the product met my needs. However, when some glitches surfaced in the trial software access, there was a delay in receiving clear explanations or solutions. The sign-up and invoicing details were handled properly without confusion, which was a plus. Yet, certain promised features were either slow to appear or lacked documentation, causing some frustration. Overall, the balance was uneven — some support and process areas were handled well, but others left me wishing for more clarity and faster responses. If the process was smoother earlier on, it might have saved time and elevated confidence in continuing. Still, I appreciate where it did work, though the overall experience wasn’t consistently reliable.