4 out of 54 of 5Verified purchaseSales and pre-purchase
Handled sign-up glitch pretty smoothly but room to improve
During the sale and purchase process, there was a small glitch in the sign-up section which briefly held up my access to the software. I was pleased to see that the support team acted quickly and got things running again without much delay, which reassured me. The flow of invoicing and payment steps afterwards felt logical and well-organized. My only reservation is that the initial hiccup made me question how well the software can cope under pressure or unusual situations. Thankfully, it turned out to be a one-off issue, but I feel a bit more robustness in that part would improve user confidence even further. Overall, I think the way they handled the problem earned them points for customer care.