Handled setbacks smoothly, very positive experience
Overall, I’d say the onboarding and training felt reassuring, even when things didn’t go as expected. Right at the start, I had issues accessing some features due to my device settings, but the support team patiently guided me through the troubleshooting without fuss. They didn’t rush me, which made the entire process feel less stressful than I anticipated. The software updates also worked seamlessly in the background without disrupting my workflow. During training, occasional technical glitches were handled professionally, with prompt follow-ups and detailed explanations that helped me understand what went wrong and how to avoid it next time. I found the approach very human rather than robotic. The sign-up and payment steps were straightforward, and the invoicing was clear. Given all that, I feel confident using the tools and training even if some minor bumps appeared, the overall journey was quite smooth and positive.