Handled setbacks okay but lacked troubleshooting depth
While the initial training and onboarding from WFHI mostly went smoothly, the experience wasn’t without its holdbacks. When I hit a snag with the dialer tool, the training material didn’t offer sufficient guidance on troubleshooting technical issues. Although getting in touch with support helped clarify some problems, I felt that the process could have been more self-explanatory. That said, the automatic updates feature notably improved software stability over time without interrupting my workflow, which impressed me. The balance between manual steps and automation was generally well struck. I think what was missing was a more detailed troubleshooting guide during the onboarding, which would have reduced downtime significantly. Overall, the process was balanced enough but could be improved by anticipating common failure points better during training.