Handled problems with mixed results, some positives and negatives
Reflecting on my experience with WFHI's sales and pre-purchase phase, I noticed a mixed bag of outcomes. On the positive side, the sign-up process and initial invoicing were handled pretty smoothly and efficiently, which I appreciated because it gave me clear documentation to keep. However, when issues cropped up later, especially concerning setting up the calling tools and getting automatic updates, the response was slower and sometimes unclear. It seemed like there wasn’t a very solid backup plan when things went wrong. I also found the training onboarding flow to be a bit confusing at times, which I expect could have been better explained. So while the beginning phases were encouraging, the experience was tarnished by how some hiccups were managed, leaving me cautious but hopeful for improvement.