Handled problems well but with some effort
I have a positive impression overall because the training and onboarding did handle things going wrong quite well, though it wasn’t without a bit of back-and-forth. When I hit a snag with the dialer configuration, their support was patient and walked me through possible fixes over the phone. On the one hand, it was clear they wanted to help, and updates came handy by addressing some earlier bugs. On the other hand, the initial confusion did cause some delay, and I had to reschedule a training session once due to these issues. The database feature was actually intuitive and didn’t add to the struggle, which made the workflow easier to maintain through that frustrating period. Also, the sign-up and invoicing process were smooth as usual and helped me keep focus on overcoming the software hiccups. What reassured me most was that the automatic updates didn’t worsen the problems but instead gradually improved the system's stability. So though the run was not flawless from the start, the way issues were handled ended up making me feel supported and confident in continuing without worry. Overall, a good result with patient troubleshooting backing the main experience.