5 out of 55 of 5Unverified experienceSupport and communication
Handled problems well but lacked some follow-up
When things went wrong during training and I encountered difficulties using the call dialer and accessing the database features, the support team was prompt and efficient in providing solutions. The issue resolution helped me get back on track without losing valuable time. However, the team didn’t provide much follow-up after the initial troubleshooting, which I think could have ensured that the problem was fully resolved from my side. The automatic updates worked smoothly but didn’t come with detailed explanations, so I had to call support again to understand the changes. The overall practical approach was effective, though adding a little more follow-up would improve the experience further.