Handled problems okay but missed a proper follow-up
During my initial sales inquiry and pre-purchase experience, I encountered some issues that slowed the process down. When errors appeared in the billing information, I reached out to support patiently and they quickly acknowledged the mistake, which I appreciated. The team was apologetic and fixed the issue moderately fast. However, after that resolution, there was a lack of a proper follow-up or confirmation to reassure me everything was fully sorted. This missing touch made me hesitate slightly before completing the purchase. On the plus side, the training and onboarding flow was smooth once I signed up, and the software itself runs well day to day. Despite the somewhat bumpy start and what felt like missing closure on the sales side, the overall system is solid; just the pre-purchase communication could be improved to avoid leaving any uncertainty at the end.