4 out of 54 of 5Verified purchaseSales and pre-purchase
Handled order delays well but pre-sales info could be clearer
I was a bit unsure at first because there was some miscommunication that delayed the setup start date. On the upside, the sales team was fairly responsive once I flagged the problem, and they explained the required steps to fix it clearly. What didn’t go so well was the initial clarity about timelines and what the next actions would be after sign-up. I wasn’t totally sure how long each stage would take or what I needed to prepare. Still, when things went wrong, the way it was handled was okay, even if I thought the preparation and communication could have been better in advance. So I’d say the rescue attempts worked, but initial info could’ve avoided the scramble.