Handled mishaps well but took quite some time
I remember when I first faced issues during signing up for the WFHI software; it wasn’t smooth and dragged longer than I expected. Despite the initial hassle, their customer support was responsive and helped me walk through the process over phone several times. The training sessions started after a delay, which was frustrating because I was eager to get on board. However, once underway, the onboarding flow was fairly organized and the instructions for the calling tools and database were clear enough for me to follow. But the delay somewhat dampened my enthusiasm initially. The invoicing part was fine, and the billing labels made sense, which was a relief. Occasionally, I had to remind the support team about the issue, which felt like re-explaining things more than once. So overall, while the system seems robust and the product is good, the time it took to get things squared away was honestly taxing. If they could speed up pre-purchase processes and clarify invoicing earlier, it’d be a huge help for new customers like me. Still, I’m optimistic about moving forward with the training.