Handled issues with clarity and patience
My experience during the pre-purchase phase was mostly positive despite encountering a few bumps along the way. When things didn’t go as expected with one billing detail, the sales team promptly acknowledged the mistake and walked me through the correction process clearly. Although it was a bit frustrating at first to have to wait for the update, I appreciated how they didn’t leave me hanging. On the other hand, the onboarding information I initially received was detailed and helped set expectations properly. They were responsive both via email and over the phone, which eased any concerns. I understand that glitches happen with new systems, and WFHI handled mine reasonably well. The invoicing steps were logical but could have been better explained during sign-up to prevent confusion. Overall, while the hiccup could have been avoided, their calm and informative approach helped resolve things without much stress. I’d say their professionalism in addressing the issue stood out positively, balancing out the initial inconvenience.