Handled issues well, solid support overall
I encountered a problem when the dialer stopped syncing properly midway through the week, which was frustrating since it disrupted my workflow. I reached out via phone support expecting some delay, but the response was prompt. First, they walked me through checking the database settings and identifying potential blocks. When that didn’t fully resolve it, they opened a ticket and kept me updated regularly on progress. During that time, automatic updates introduced a patch that seemed related, and they confirmed it with clear explanations. The support was patient, polite, and proactive in monitoring the fix until everything was back on track. While such issues are never fun, the way it was managed gives me confidence in their customer care. Final verdict: very reliable support experience and clear communication throughout the process.