4 out of 54 of 5Verified purchaseSupport and communication
Handled issues pretty smoothly, felt reassuring overall
During the past week, I ran into a few glitches with the dialer and database connection. I contacted telephonic support, and while the hold time wasn’t zero, the staff were fairly helpful and patient. They walked me through the troubleshooting steps, and the problem got fixed quicker than I expected. The updates to the software seemed to try improving stability too, which helped avoid repeat issues. All in all, dealing with the occasional hiccups felt manageable thanks to the support team. My general impression is that the whole experience left me feeling supported even when something went wrong, which counts for a lot.