Handled issues okay, might use again
My experience with WFHI support was a bit of a mixed bag when things went wrong. Initially, I encountered some trouble with the dialer feature not connecting calls properly, so I reached out to telephonic support. They were polite and tried to help, walking me through a few troubleshooting steps that seemed promising. However, the response time between each follow-up call was longer than I expected, and it stretched over a couple of days before the issue was fully resolved. Meanwhile, I appreciated the automatic updates happening silently without disrupting my work. The billing and payment system also worked without glitches once I got used to the labels. I think if they could speed up their communication a bit, I’d be more inclined to stick with them long term. Overall, the experience was okay, and I might consider using WFHI again if these small issues improve.