3 out of 53 of 5Unverified experienceSales and pre-purchase
Handled issues gradually but lacked immediate clarity
During my pre-purchase inquiry, the response to some problems I faced was not as prompt or clear as I had expected. While the sales process itself followed through eventually, initial miscommunication around certain features caused some confusion. The follow-up on my questions took quite some time, and sometimes I felt the answers were vague. However, once the issues were managed, the interactions became smoother and more informative. Despite this, one particular aspect that stood out negatively was the lack of immediate clarity and direct resolution at the start. This definitely impacted my overall impression, suggesting room for improvement in initial handling.