5 out of 55 of 5Verified purchaseSupport and communication
Handled issues fairly but missed follow-up guidance
When I encountered issues during software setup and usage, the support team was quite responsive over the phone and helped troubleshoot effectively. They managed to guide me through fixing dialer configuration glitches and database syncing problems with patience, which I appreciated. However, what was missing was a consistent follow-up or detailed documentation to prevent the issues from recurring. Sometimes after a problem was supposedly fixed, I didn’t get any confirmation updates, leaving me unsure if all was fully resolved. Despite these gaps, the priority assistance they provided felt reassuring overall and made the support experience positive enough to continue using the service.