Handled issues but something important was missing
Before purchasing WFHI's software and training, I was curious about how smoothly everything would proceed. The sales team was polite and did try to assist with my doubts during the pre-purchase phase. However, when some issues arose with the invoicing and access to certain features, their handling felt somewhat inconsistent. On one hand, the telephonic support and priority assistance helped clarify the problems I faced, responding in a reasonable time frame and providing workable solutions. On the other hand, I noticed a lack of clear documentation or detailed explanations on some of the sales and sign-up policies, which would have preempted many of these confusions. The product demo was helpful, but I think a more thorough walk-through early on, especially about the database features and calling tools, would have been beneficial. Overall, the system works well once set up, and updates happen automatically without much fuss. Yet, something was missing in terms of upfront clarity and proactive communication, which could have saved time and reduced frustration during the initial phases.