Handled issues alright but overall just okay experience
My experience with the sales and pre-purchase process was a mixed bag. When something went wrong during sign-up, the customer support was responsive and managed to fix the problem without too much hassle. That was definitely the strong part. However, the initial confusion and the lack of proactive communication slowed things down more than I expected. The training material was helpful but not as straightforward as I hoped. Despite these ups and downs, the software itself did function adequately once set up. So my verdict is that it’s an okay experience, not great but not bad either.