Handled glitches better than I hoped, will use again
When I first started with WFHI’s software, I had some worries about how they’d manage things when errors popped up. Based on previous experiences with similar platforms, I expected to hit a wall or wait days for help. But actually, the support was more responsive than anticipated and telephonic support guided me through resolution steps fairly quickly. The automatic updates seemed to patch some of the issues I noticed without much downtime, which was a relief. Though I did need to adjust a few workflows after database crashes, the training provided beforehand meant I was pretty well-prepared to troubleshoot on my own as well. So, comparing what I thought I’d face versus what really happened, the experience was definitely smoother, and I feel confident continuing with this software. I’d say yes, I would use WFHI products again since they showed they could handle the unexpected in practical and timely ways.