2 out of 52 of 5Verified purchaseSupport and communication
handled errors okay, but the support delay was frustrating
The automatic updates crashed once and thankfully the system quickly rolled back to the previous version without losing data, which was a relief. The database seemed robust during the support calls, and they promised to fix some bugs rapidly. However, when things actually went wrong, the telephonic support took quite a bit of time to understand the issue and reach a solution. Waiting on hold and explaining my problem multiple times was wearing. On the bright side, the calling tools and dialer worked fine most of the time and did not add to the delays. Despite those decent features, the overall support experience during problems felt unnecessarily slow and could stand improvement.