Handled errors but needed better follow-up support
I started with WFHI expecting basic software to work smoothly but faced some issues early on during setup. When things did go wrong, the process to report those problems was straightforward enough, which I appreciated. They have telephonic support and I was able to get through and explain the issues without waiting forever. However, while the initial response was timely, the follow-up on fixing the reported problems was slower than I expected. Some of the glitches remained for a while before being addressed. The billing and invoicing process was clear upfront, which helped avoid confusion, though. Overall, I’d say the system handled errors in a basic way and I wasn’t left in the dark, but I found the pace of troubleshooting less efficient than I hoped. To a friend, I’d tell them it works but don’t expect everything to be perfect from day one; the support’s decent initially but patience is required over time.