4 out of 54 of 5Unverified experienceSales and pre-purchase
Handled billing glitch very well
I had a hiccup while I was trying to complete the payment during the pre-purchase process. The sales team was very understanding and helped me navigate the issue without making me feel rushed or stressed. They called me back promptly after checking details on their side, which was impressive. Although it delayed the whole thing by a day, their handling made it less frustrating than I expected. The communication throughout was clear, with no side issues left unresolved. This made me trust their service more, even though the glitch itself was not ideal. Overall, I am happy with how they managed the problem during my onboarding journey.