Had to troubleshoot setup myself during support
The support offered was generally responsive, but a notable drawback was having to figure out several aspects of setup and usage on my own. When I reached out for help about the dialer configuration and database integration, I received explanations but not as many clear solutions or step-by-step guides as I expected. This meant I spent additional time testing and adjusting settings without immediate guidance. The telephonic communication was adequate in clarity, but it lacked proactive troubleshooting that could have saved effort. Automatic updates did roll out without trouble, which was convenient. Overall, while the support was there when I needed it, I had to carry much of the problem-solving myself. This approach might be fine for those comfortable with independent work, but it was a bit inefficient for me. The billing and payment processes, on the other hand, seemed straightforward and well-managed.