Had to spend time searching, ended with little useful info
Finding the support resources I needed was more difficult than I anticipated. On one hand, the website had a decent layout with dedicated sections for FAQ and help topics, which initially suggested it would be easy to navigate. However, when I tried to access specific guidance on using the calling tools and database features, relevant details were scattered or too brief to be helpful. The telephonic support was available but did not immediately resolve my questions, which made me rely heavily on searching the online resources. Invoicing and payment explanations were somewhat clearer, but still required some effort to understand fully. Although the support channels offered multiple methods of contact, the overall experience left me having spent quite a bit of time looking for straightforward answers. Ultimately, I concluded that the support options were underwhelming and not well organized enough for a smooth troubleshooting process. For these reasons, I didn't find the assistance as effective as I hoped, which influenced my decision about continuing to use the software aggressively.