Had to spend considerable effort finding pre-purchase info
I found the initial sales and pre-purchase experience somewhat lacking in clarity. When trying to understand whether the WFHI software suited my needs, I spent a significant amount of time searching through various web pages and documentation materials. The information presented was scattered and sometimes repetitive, which made the process longer than expected. Although customer support was available, getting detailed answers took extra effort and multiple contacts. The payment and invoicing details were only clarified after going through several steps, which could have been simplified to reduce confusion. While some training descriptions gave me good insights, other relevant aspects of the software, such as its calling tools and database integration, were not clearly detailed before purchase. Overall, acquiring the basic information required a real investment of time and patience beyond what one would ideally want in preparing to sign up for a service like this.