2 out of 52 of 5Verified customerSupport and communication
Had to put in more effort than expected to get good support
The support hours didn’t match well with my working schedule, which made it tough to get help when I needed it. I was trying to set up the dialer and database features during evenings, but telephonic support was offline or delayed. Because of this, I ended up solving many problems myself, which was frustrating but also made me learn the software better. The training sessions offered were useful, no doubt, but I often felt I needed more targeted assistance for my specific setup times. In general, it took a lot of patience to get things running smoothly on my hours. Maybe if support matched a wider range of times it would have saved effort. Still, the system itself has potential once you get used to it.