3 out of 53 of 5Verified customerSupport and communication
Had to put in effort to fit support hours into my schedule
The telephonic support wasn’t always available during the hours I usually work. That meant I often had to adjust my schedule to get the help I needed. Sometimes, when issues came up while I was working, I had to wait until support was available again, which slowed down my workflow. On the plus side, when support was reachable, the communication was clear and they addressed my concerns competently. The software itself worked okay, but the mismatch between support availability and my hours added unnecessary friction. I would say the experience was mixed overall because while the support quality was good during calls, timing did not always suit me. I invested a fair effort to make it work rather than it fitting naturally into my routine.