Had to put in decent effort, but support steps were laid out logically
Honestly, reaching out to support took a fair bit of my time, but the good thing was that the steps they had me follow made sense from start to finish. At first, I was a bit confused about how to handle some database queries while using their calling tools, but the support team walked me through it patiently. They didn’t jump around randomly; instead, they guided me to try specific settings on the dialer and check my account settings in a clear order. It felt like they had a process they stuck to, which avoided unnecessary back and forth. The telephonic support hours were okay for me; honestly, sometimes waiting for the call was a bit long, but it never felt like they were rushed or skipping steps. My only small gripe is that the automatic updates occasionally changed where some of the buttons were on the dashboard, so I had to re-learn a little. Overall, the whole support experience was pretty easy enough to manage, just required me to be patient and focused along the way.