had to put in a bit of effort to make sense of it all
The wording on some parts of the software made me scratch my head a few times. Labels on the dialer and database weren’t always intuitive and I ended up clicking around a lot to figure out what would happen next. Support was reachable but I had to wait sometimes so it wasn’t like instant help. Training material was okay but I think it could be clearer, especially when it explains the updates and invoicing. I liked that the automatic updates didn’t interrupt my work, that much was appreciated. Also, the payment process made sense once I got past the initial confusion. Overall, it took me some effort to get comfortable but eventually I managed to use the software steadily. Not all the communication was easy but it did improve over time and now things are clearer than at the start. I guess it’s not perfect but decent enough so far for what I need.