Had to keep pushing for basic support answers
My initial expectations for WFHI’s support did not quite match reality. I had assumed that telephonic help would be readily available and prompt, but instead it required repeated effort on my part to get satisfactory responses. The dialer software had some issues which I expected to be straightforward, but getting guidance took longer than reasonable. Automatic updates sometimes disrupted the workflow, and I was hoping support would help minimize this, but that didn’t happen consistently. The payment and sign-up processes were fine from a technical perspective, but overall the communication felt scattered and effortful. I cannot say more than that the database function worked adequately. In summary, it took quite a lot of pushing and persistence to achieve what I needed from support, which was frustrating and time-consuming. This was not what I expected when I signed up for the service.