Had to figure stuff mostly myself, but signup was alright
Looking back at my experience, the sales and setup process had a few positives but mostly left me tired. The initial sign-up was relatively smooth with clear steps that I managed to follow without much trouble, so at least that part stood out as straightforward. But beyond that, I was frequently left to solve technical glitches on my own during the database and dialer setups. Despite calls to telephonic support, many issues needed my own time and effort to fix later on, which was frustrating. I’m pretty sure I’ll need help again next time I use this software because it doesn’t seem like the system or the support is designed to catch everything upfront. The training was a bit generic and didn’t prepare me well for real problems. The automatic updates sometimes changed things without notice, causing confusion. The invoicing and payments were fine but didn’t compensate for the rest. Honestly, next time I will probably brace myself for the same hassles and try to be more prepared to handle unexpected bumps myself.