Honestly, I thought onboarding and training would be a breeze but boy was I wrong. I had to pretty m

Honestly, I thought onboarding and training would be a breeze but boy was I wrong. I had to pretty m

Honestly, I thought onboarding and training would be a breeze but boy was I wrong. I had to pretty much figure out half of it on my own because the guidance was super blurry. Like, I started with the basics, expecting clear steps for setting up the calling tools and getting used to the dialer, but nothing was straightforward. It felt like they assumed everyone would already know most of the software though no one really does at the start. I got stuck with the database feature too; no proper walkthrough for how it fits in the remote workflow. I kept waiting for some automatic updates to fix issues, but that barely helped. Telephonic support was okay but they weren’t fast in addressing confusion, which was frustrating after hours spent trying to navigate the platform. Signing up was easiest part but then the invoicing and payment process was clunky. Overall, it felt like you have to be quite tech-savvy or ready to invest a lot of your own time just to get going.