Had to figure out training myself; workflow stalled
The onboarding and training process left me frustrated because I ended up having to figure out most things by myself. The materials provided were vague and not detailed enough for my needs, so I struggled to understand how to properly use the dialer and integrate the database feature into my workflow. The call tools behaved inconsistently, and without proactive support or clear instructions, I was stuck on basic setup longer than expected. I didn’t find telephonic support responsive enough to make a difference, so I had to piece everything together through trial and error. Because of this, I could not fully adopt the software for my remote workflows, and I stopped using the product prematurely. The complexity and lack of proper onboarding guidance made the entire experience unsuccessful for me.