Had to Figure Out Too Much by Myself
Hey, so honestly I was kind of expecting the training to be more hands-on but a lot of stuff I ended up figuring out on my own, which was a bit frustrating. The onboarding materials were there but not super detailed, so when I started using the dialer and trying to import contacts into the database, I had to guess at some steps. I mean, I get that remote learning means you have to be proactive but it felt a little like they assumed we'd just know how to do it. I did appreciate the few videos they had, but sometimes those didn't cover the quirks I ran into with the software updates or setting up my calling tools. The support was okay once I got connected, but getting through the sign-up and invoice stuff also took some back-and-forth. So yeah, it wasn't all bad, but it definitely took more effort than I thought it would to get fully comfortable.