Had to figure out support mostly on my own
While trying to set up the database and get familiar with the dialer, I found that the support system requires quite a bit of self-initiative. The documentation wasn’t as detailed as I hoped, so many times I had to experiment myself or search online forums. There was one instance where the training video touched on a feature but didn’t clarify all the steps, leaving me unsure. When I reached out by phone, the support was polite but lacked the expertise to resolve my issues efficiently. It felt like I was guiding them as much as they were guiding me. On the plus side, the automated updates were seamless and didn’t disrupt ongoing work. The sign-up and invoicing processes were straightforward, so no complications there. But the need to work things out by myself made the experience frustrating at times. I expected more proactive support that could handle or foresee common problems during the early days of using the software. Perhaps users with more technical skill will find this easier, but for someone new to these remote workflow tools, I think the support falls short of what’s needed to make the onboarding smooth and stress-free.