Had to figure out some things myself, but mostly good support
I found the telephonic support helpful overall, but I did have to work out a fair bit on my own before really understanding how to use the calling tools and the database feature. The onboarding flow gave me a decent start, but some parts seemed like they assumed more prior knowledge, so I ended up exploring some functions without much guidance. When it came to updates, they rolled out automatically and smoothly, which was a relief. Still, I wished the training included more detailed walkthroughs on things like the dialer configuration. Calling tools worked well across the week once set, though the initial setup was a bit fiddly. The invoicing and payment process was straightforward, with clear emails and no surprises. Overall, I felt the experience balanced between having helpful company support and needing to figure out several technical details myself. So, while I rate it positively, I would hope the training and onboarding get more intuitive going forward, especially for someone like me who isn’t very tech-savvy.