Had to figure out quite a bit myself, honestly
To be honest, my initial impression of the sales and pre-purchase process was mixed. On one hand, the sign-up and invoicing were handled fairly smoothly, with clear steps laid out for payment and account activation, which made launching easier than I expected. On the other hand, I found that a lot of information about the software features and the dialer system wasn't fully explained upfront. I had to spend quite some time experimenting with the interface and database on my own to understand how best to integrate it into my workflow. The support team was reachable, but it took a few calls to resolve some basic queries. I would say that while it’s functional and has potential, new users might want to be prepared for a bit of independent learning and patience. It’s not a seamless hand-holding experience, but if you’re proactive, you can get it working well for you after some effort.