Had to figure out quite a bit by myself
I found that a lot of the support communication required me to be proactive in figuring things out for myself. The software came with training materials and access to support, but I still ended up spending considerable time navigating the database features and dialing tools without clear guidance. While telephone support was available, calls often involved basic troubleshooting that didn’t fully resolve the issues until I retried steps on my own. Automatic updates sometimes changed functions, which wasn’t always clearly explained, so I had to patch together answers from multiple sources. Signing up and payments were straightforward, but support and training left me holding a good amount of the load when it came to learning the software's more advanced capabilities. Thus, the outcome was that I had to do a fair bit of self-driven learning to make the software work effectively for my workflow.