Had to figure out pricing details largely on my own, which was frustrating
I was quite frustrated with the sales and pre-purchase process mainly because a lot of critical information was not clearly presented upfront. For example, when I tried to understand exactly how the invoicing and payment cycles worked, there was no straightforward explanation available, and I had to figure out the details by digging through various pages and emails. The initial sign-up was relatively smooth but after that, the lack of explicit guidance left me wondering about the next steps. Support via phone was accessible but often I was left waiting or transferred multiple times without getting concrete answers. One thing that did work was the software demo, which helped me get a feel for the interface and the calling tools. But overall, I felt like much of the process demanded figuring out things myself rather than clear, stepwise assistance. This was especially troublesome during onboarding as I wasn’t sure if all parts were properly set up or if I had missed something critical.