had to figure out much myself, not impressed with support
Honestly, the support and communication from WFHI left me mostly to fend for myself. Right from the start, I felt like I was expected to do a lot of troubleshooting and figuring out issues without clear guidance. The telephonic support was available but often felt generic and not tailored to my specific problems. I spent quite a bit of time searching through FAQs and online resources to piece together how to manage the software and resolve hiccups. Even an issue as basic as understanding some of the database features required trial and error. There were moments when the communication was slow or unclear, so I wasn’t able to get quick resolutions. Explaining things to a friend, I’d say it’s a case of having to be very self-reliant if you choose to use this platform. While I acknowledge that the software itself has good potential and the occasional support call was helpful, the overall experience was more about managing on my own than being properly guided. It wasn’t what I had hoped for in terms of communication ease or proactive assistance.