had to figure out most things myself, only invoicing was clear
My experience with support and communication was a bit mixed but leaned toward frustrating because I had to solve the majority of issues without much guidance. From the start, the onboarding flow lacked thorough explanations on some software functionalities, especially related to the calling tools and database integration. I often waited long periods before receiving meaningful answers from telephonic support, which hampered my daily routine when unexpected bugs showed up after automatic updates. On the plus side, signing up and paying invoices went smoothly without complications, and the billing process was transparent and easy to understand. That one aspect was handled well, which I appreciated amid all other difficulties. Sadly, the experience left me feeling like most troubleshooting was on me and the communication channels didn’t quite meet my expectations. If more prompt and interactive support was available, my perception would be better, but overall, I had to take a lot of initiative just to keep things running.