Had to figure out most things myself
When I signed up for WFHI, I was hoping for a guided process, but in reality, I ended up working through most of the setup on my own. The initial steps around payment and invoicing were clear, but afterwards the real onboarding with the software felt like I needed to discover features by trial and error rather than being directly taught. Training sessions were available but they didn’t cover many of the finer points, so I spent considerable time exploring how the dialer and database functions worked. Automatic updates happened in the background, which was fine, but didn't assist me in understanding changes. Calling tools were okay once I set them up properly, but getting to that stage was a bit of a challenge. Support was around but not very proactive. So, after all that, I do have the software functioning now, but it was mostly through my own effort rather than an easy-to-follow system.